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Responsible Gambling at Flamez Casino

At Flamez Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

Flamez Casino takes responsible gambling seriously. We comply with all applicable regulations and guidelines relevant to online gambling in New Zealand as of June 2026. Our team is trained to identify signs of problem gambling and to assist players who may be experiencing difficulties.

We actively promote responsible gambling by:

  • Providing self-exclusion and account limitation tools
  • Offering access to professional support organisations
  • Preventing underage gambling through strict age verification
  • Displaying responsible gambling information prominently across our platform

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

  • Spend more money or time gambling than you can afford
  • Gamble to escape stress, anxiety, or depression
  • Chase losses by continuing to gamble after losing
  • Lie to family or friends about your gambling habits
  • Neglect work, family, or personal responsibilities due to gambling
  • Feel irritable or restless when trying to cut down on gambling
  • Borrow money or sell possessions to fund gambling

If any of these signs apply to you, we strongly encourage you to use our responsible gambling tools or seek professional help immediately.

Responsible Gambling Tools

Flamez Casino provides a range of tools to help you manage your gambling activity. You can access all of these tools directly from your account settings or by contacting our support team.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before it becomes active.

Loss Limits

Loss limits allow you to cap the amount you can lose within a specified time period. This helps you stay within your budget and avoid chasing losses.

Session Time Limits

You can set a maximum session duration. Once your session time is reached, you will be automatically logged out of your account.

Reality Checks

Enable reality check notifications to receive periodic reminders of how long you have been playing and how much you have spent during your session.

Cool-Off Period

If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you believe your gambling is becoming a problem, you can self-exclude from Flamez Casino for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended, and you will not receive any promotional communications from us.

To activate self-exclusion, please contact our support team at [email protected] or use the self-exclusion option in your account settings.

Underage Gambling Prevention

Flamez Casino strictly prohibits gambling by anyone under the age of 18. We conduct thorough age and identity verification checks on all accounts. If we suspect that a player is underage, we will suspend the account immediately pending verification.

If you share a device with minors, we recommend using parental control software to prevent access to gambling websites. The following tools can help:

Support Organisations in New Zealand

If you or someone you know is struggling with gambling, free and confidential help is available in New Zealand. We encourage you to reach out to the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and resources for people affected by gambling harm.

  • Website: www.pgf.nz
  • Helpline: 0800 664 262 (available 24/7)

Gambling Helpline New Zealand

The Gambling Helpline offers free, confidential support for gamblers and their families, available around the clock.

Lifeline New Zealand

Lifeline provides crisis support and mental health assistance for those experiencing distress related to gambling or other issues.

Gamblers Anonymous New Zealand

Gamblers Anonymous offers peer support meetings for people who want to stop gambling.

Tips for Gambling Responsibly

We encourage all our players to follow these guidelines to keep gambling fun and safe:

  • Set a budget before you start and stick to it
  • Only gamble with money you can afford to lose
  • Never gamble to recover losses
  • Take regular breaks during your gaming sessions
  • Do not gamble when you are upset, stressed, or under the influence of alcohol
  • Balance gambling with other leisure activities
  • Keep track of the time and money you spend gambling

Contact Us

If you have any questions about our responsible gambling policies or need assistance activating any of the tools described on this page, please do not hesitate to contact our support team:

This Responsible Gambling page was last updated in June 2026. Flamez Casino is dedicated to continuously improving our responsible gambling measures to protect our players and promote a healthy gaming environment.

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